I literally have clothes hanging on a line across the living room because our just out of warranty $1,000+ Samsung “smart dryer” died again a month after I replaced every sensor and the heating element, and I just don’t feel like taking it apart again to “maybe” find the problem.
Before this we just had a plain white box from Maytag; easy to work on, cheap replacement parts. It was probably 30 years old when the motor seized and my wife asked for newer, fancier machines. Big mistake.
We have similar ‘smart’ Samsung washer and dryers that we purchased last year after our old Kenmore units bit the dust after many many years.
I am quick to warn anyone that I come across DO NOT buy Samsung machines under any circumstance.
Our wash times (and dry but especially wash) went up from astronomically. Even though the load size was supposed to be one of the largest we could find it no where near compares to what we had.
Plus, a month or so after we had ours we received a notification from Samsung that they needed to log into our washer and do a ‘firmware’ update because several of those models were causing fires.
Imagine your washing machine causing a fucking fire and burning your house down.
Samsung appliances have been like this for a while. I got a Samsung dryer in 2015 and it is by far the biggest piece of crap I have ever used. Thankfully I’m good at repairing appliances but this was a next level piece of crap. It was constantly wearing out drum rollers, belts, belt tensioners, and other parts. I was having to repair it almost on a yearly basis. I ended up just stocking a bunch of parts in a cabinet in the laundry room so when it failed I was able to fix it the same day. There are some 3rd party parts kids where they provide upgraded parts that seem to last longer. The drum rollers and belt tensioner pulley use low quality bushings that I upgraded to a 3rd party ball bearing parts and that made a big difference in reliability. I gave it to my mom and warned her about the issues with it and stocked her up on parts so anytime she has an issue she calls me and I can repair it the same day. Thankfully it’s not too difficult to work on.
A friend of mine got an entire Samsung appliance package and he dreads that decision every day. He hates his fridge, dishwasher, washer, and dryer.
Years ago I got two Bosch dishwashers and those have been great. Only minor repairs like replacement spray arms and a replacement rack glide have been needed on those. Otherwise they have been solid units and have fantastic performance.
A few years ago I got a GE combo washer/heat pump unit and it is definitely more convenient than separate units but it does have some flaws. The drain pump filter needs more maintenance than a typical unit. Some of the gunk gets past the drain filter and has caused the drain pump to clog. The dryer filter lets some lint past which causes the evaporator coil to clog somewhat over time. Cleaning the evaporator is difficult as access is quite limited so I had to buy some special long reach cleaning brushes and vacuum attachments. Sometimes the door doesn’t unlock when it’s supposed to because of a firmware issue. And lastly it causes more wrinkles in clothes than a conventional dryer.
And the fix is a firmware update not a total recall? So its either buggy overcomplicated software or the update tweaked things to reduce the power draw so you got less machine power than what you were advertised.
Which honestly for a washer machine is pretty cool they can fix that sort of issue without the hassle of replacing the big machine, but if only these kinds of major safety issues could be figured out in pre-production.
I don’t keep up on the appliance world very much, but for many years I have been under the impression that when replacing one it’s always a good call to NOT get the Samsung.
I have literally never seen reason to doubt that rule.
I’m actually pretty happy with my current appliances, but I don’t stick all to one brand and I stick with the simpler cheaper designs. If paying for the next higher tier brings higher build quality or upgrades the core function’s power/capacity, then I’ll probably go for it.
I literally have clothes hanging on a line across the living room because our just out of warranty $1,000+ Samsung “smart dryer” died again a month after I replaced every sensor and the heating element, and I just don’t feel like taking it apart again to “maybe” find the problem.
Before this we just had a plain white box from Maytag; easy to work on, cheap replacement parts. It was probably 30 years old when the motor seized and my wife asked for newer, fancier machines. Big mistake.
We have similar ‘smart’ Samsung washer and dryers that we purchased last year after our old Kenmore units bit the dust after many many years.
I am quick to warn anyone that I come across DO NOT buy Samsung machines under any circumstance.
Our wash times (and dry but especially wash) went up from astronomically. Even though the load size was supposed to be one of the largest we could find it no where near compares to what we had. Plus, a month or so after we had ours we received a notification from Samsung that they needed to log into our washer and do a ‘firmware’ update because several of those models were causing fires.
Imagine your washing machine causing a fucking fire and burning your house down.
Samsung appliances have been like this for a while. I got a Samsung dryer in 2015 and it is by far the biggest piece of crap I have ever used. Thankfully I’m good at repairing appliances but this was a next level piece of crap. It was constantly wearing out drum rollers, belts, belt tensioners, and other parts. I was having to repair it almost on a yearly basis. I ended up just stocking a bunch of parts in a cabinet in the laundry room so when it failed I was able to fix it the same day. There are some 3rd party parts kids where they provide upgraded parts that seem to last longer. The drum rollers and belt tensioner pulley use low quality bushings that I upgraded to a 3rd party ball bearing parts and that made a big difference in reliability. I gave it to my mom and warned her about the issues with it and stocked her up on parts so anytime she has an issue she calls me and I can repair it the same day. Thankfully it’s not too difficult to work on.
A friend of mine got an entire Samsung appliance package and he dreads that decision every day. He hates his fridge, dishwasher, washer, and dryer.
Years ago I got two Bosch dishwashers and those have been great. Only minor repairs like replacement spray arms and a replacement rack glide have been needed on those. Otherwise they have been solid units and have fantastic performance.
A few years ago I got a GE combo washer/heat pump unit and it is definitely more convenient than separate units but it does have some flaws. The drain pump filter needs more maintenance than a typical unit. Some of the gunk gets past the drain filter and has caused the drain pump to clog. The dryer filter lets some lint past which causes the evaporator coil to clog somewhat over time. Cleaning the evaporator is difficult as access is quite limited so I had to buy some special long reach cleaning brushes and vacuum attachments. Sometimes the door doesn’t unlock when it’s supposed to because of a firmware issue. And lastly it causes more wrinkles in clothes than a conventional dryer.
And the fix is a firmware update not a total recall? So its either buggy overcomplicated software or the update tweaked things to reduce the power draw so you got less machine power than what you were advertised.
Which honestly for a washer machine is pretty cool they can fix that sort of issue without the hassle of replacing the big machine, but if only these kinds of major safety issues could be figured out in pre-production.
I don’t keep up on the appliance world very much, but for many years I have been under the impression that when replacing one it’s always a good call to NOT get the Samsung.
I have literally never seen reason to doubt that rule.
I’m actually pretty happy with my current appliances, but I don’t stick all to one brand and I stick with the simpler cheaper designs. If paying for the next higher tier brings higher build quality or upgrades the core function’s power/capacity, then I’ll probably go for it.