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Joined 2 years ago
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Cake day: October 24th, 2023

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  • I’m in business operations, downstream from you guys. Reading posts like these are helping me understand better what you all are going through.

    We had several of our systems “upgraded” and broke a lot of our tools. The dev team vanished off to work on the next shiny bullshit “upgrade” and turned my 15 minute tickets into 3-4 hour tickets.

    My manager was telling me to ping someone and let them know. After nothing happened there, I started opening tickets. After about 140 in 2 weeks, I finally got someone’s attention and we’re grudgingly getting a couple devs assigned to start repairing the automation that broke.

    I am sorry to have to do that, but our entire team was drowning and pinging someone on teams with API errors wasn’t getting anything done.